ISO 9001 Quality Management System - 'Looking after your customers and your business'
Not gaining contracts at the rate you would wish? Would you like to ensure your customers stay with you and keep coming back? An ISO 9001 quality system might be the best solution for you.
The Secret with ISO 9001
The secret with ISO 9001 quality management is that it is all about customer satisfaction. If you are a manager or owner of a business you know that customer satisfaction is always a big issue. Getting customers and keeping them is directly linked to surviving, thriving and succeeding in business.
The Problem
The fact is that most customers will walk away from your company without complaining. They don't announce that they're taking their business elsewhere: they just do it. They don't give you a chance to explain away any shortcomings, they just go elsewhere. Wouldn't you love to have a system in place that proactively looks after your customers, keeping them with your business and leaving you to plan for the future knowing you have a solid customer base?
Getting staff to realise the importance of meeting customer's requirements can be a struggle.
Ensuring business requirements such as training, machinery, service and technology are up-to-speed can be difficult.
Unfortunately some businesses have paper-heavy, time-consuming quality systems in place, but thankfully there is a solution to these problems.
The Solution
The solution is a simple but effective ISO 9001 system from KE ISO Consultancy that gets your staff focused on customer needs and ensures business resources are automatically looked after.
ISO 9001 does not have to be complicated. Did you know that the 9001 standard only requires six procedures! Other requirements can be achieved through records - records you most likely already create in your business.
A quality system does so much more
Many public sector tenders require ISO 9001 to be in place for your business to get past the first phase of tendering. In many cases there is no point spending time on tendering without having an ISO 9001 certificate.
Marketing
Your potential customers ask themselves: can this company actually deliver on the claims it is making? With the quality system in place you have the checks and balances in place to reassure prospective clients that you can deliver. Quite simply, a quality system assists in turning potential customers into actual customers.
Time saving
Your quality system will save you time. Once in place time will be saved by having well-trained staff that follow procedures. The risk of problems is reduced and, therefore, costly rework is avoided.
We are experts at installing quality systems so we take the hassle out of gaining the ISO 9001 certificate for your business.
In a Nutshell
Quality Management is about preventing problems arising, ensuring customers are satisfied and that goods and services are consistently provided. It's about ensuring that customer feedback is recorded and is used to improve the service or product you supply and that the correct infrastructure is in place to deliver what you promise.
My name is George Macdonald and I work with my staff here in KE ISO Consultancy. Over the last eleven years we have installed ISO 9001 quality systems for a wide range of companies.
You will not need a full time member of staff to look after your ISO system.
We make installing ISO 9001 easy by keeping it simple but effective.
Our Rock Solid Guarantees
Guarantee One
We will make your management system as user-friendly as possible by minimising paperwork and through the use of straightforward, precise language. We are not saying we will make the ISO fun, but we will make it a positive experience that will benefit your business.
George Macdonald,
Owner of KE ISO Consultancy
Guarantee Two
If for any reason your company does not achieve the ISO certificate we will not charge you.
George Macdonald,
Owner of KE ISO Consultancy
We can make such guarantees as we have a 100% customer achievement rate regarding ISO 9001 certificates.
Next Step
Get in touch with an email to info@keisoconsultancy.com or telephone (028) 7133 7700 or by clicking on the 'Contact Us' menu link.
Who We Are
Established in 1999, KE ISO Consultancy is a management consultancy specialising in installing management systems were external certification is required.
KE ISO Consultancy has helped companies both large and small to achieve internationally recognised certificates in quality, environmental, health and safety management in Northern Ireland and the border counties. KE ISO Consultancy staff are committed to providing a great consultancy service. We provide a professional and friendly consultancy service, which delivers real business benefits.